Description

[24]7.ai is a customer acquisition and engagement platform designed for contact centers. It enables users to organize the brand to manage customer requirements, leverage journey context and intent-prediction, analyze average handle time (AHT) and repeat contacts, infer interactional nuances and reading between the lines, contrive audit with a documented compliance framework, accelerate resolution with intent-prediction and recommended response, as well as address and manage stakeholder requirements. Features include escalation management, conversation streamlining, customer journey optimization, intent prediction capability, performance management, retention management, data privacy enhancement, live monitoring, and configuration management.